Strategy First Digital Transformation

We combine our creative, technical and data capabilities to maximise and measure the value delivered to your customers.

Switch are a strategy and user experience focused digital agency that uses flawless designs to deliver truly engaging experiences to our client's customers. Our range of services ensure constant transparency and we remove project risks so you can reach the highest possible return on your digital investment.

Our team has been built around the best talent and collaboration with open minds via a mix of designers, builders, developers, strategists, digital marketers and account managers. We pride ourselves that all of these skills are under one roof, we don’t outsource - so the people you speak with are the ones doing your work.


Before we start pushing any pixels around, we invest time into establishing the digital strategy for your project. This allows us to create a clear picture of the universe that we can all work towards achieving. This is such a critical phase of any project as it mitigates risks and ensures clarity around deliverables.

  • Customer Experience

    For the past twenty years, we have been fixated on helping clients to fully realise their customer experience strategies. By using a Vision, Goals & Metrics framework, we can craft an experience-driven technology solution that offers both organisational efficiency and customer success.

  • Insights Driven Decisions

    By gathering empirical evidence to support theories and hypotheses, we ensure that we have data driven insights that inform the decision making process.

  • Storytelling

    When leveraging insights, our team will have the understanding to generate stories for the business around unique challenges and ways in how we can solve them. Storytelling will be a vessel for teams to communicate strategic direction across the wider organisation.

  • Tech Evaluation

    The start of every great digital transformation begins with an evaluation of your existing tech stack. Through a technical and functional specification, we make sure that the solution is built for the future.

  • Ideation

    We use our developed understanding of your business to facilitate ideation sessions with key stakeholders. Once we have a series of ideas that we are comfortable with we begin to discuss them in detail, assessing each against the overarching business objectives and prioritising accordingly.

  • Transformation

    Every organisation begins its digital transformation at a different stage. Small or large, we have worked with organisations in almost every industry and at every stage of the process. Our team of professionals is ready to help you innovate and realise your long-term customer experience goals.

How Can We Help You?

Get in Touch with Switch

Switch has been globally recognised winning the Ultimate Sitecore Experience Award for the Most Sophisticated Implementation in 2020.
Read more Experience Awards 2020 Winner

Switch acknowledges the Traditional Custodians of the lands where we live, learn, and work and we pay our respects to their Elders past and present.

Level 6
9 Hunter Street
Sydney NSW 2000
Phone +61 02 8188 5959
Level 2
696 Bourke St
Melbourne VIC 3000
Phone +61 03 8566 8819
New Zealand
11-19 Customs Street West
Auckland 1010

Phone +64 9 887 4657
8 Cross Street
Singapore, 048424

Phone +65 3106 4217
ABN 15 120 572 750   ·   © 2021 Switch

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