Senior UX Designer

We’re looking for a creative problem solver who loves a challenge.

About the job

This is an excellent full-time opportunity for a Senior User Experience Designer with plenty of experience in user research and design projects for enterprise customers. You'll be in an enviable role, working with a very talented and highly skilled team of professionals to deliver well-thought-out and executed digital solutions.

As a client-facing role, you will work with external stakeholders to understand customer needs, work alongside a team in designing engaging experiences and champion the customer through the development process.

Essential requirements for the role

We are looking for a UX practitioner with a minimum of 5 years of experience who:

  • Demonstrates strong experience across UX Research & Design within an agency environment
  • Enjoys keeping up-to-date with competitors, trends and practitioners within the industry
  • Always asks ‘why’, using this as the guiding principles in everything you do
  • Is confident when presenting their work and their teams work; crafting a story and presenting it in the best possible light
  • Is excellent at communicating with multidisciplinary teams, whether it be internal or customer-facing
  • Is a team player who always puts the team and customer first


As a successful candidate, you will need to work alongside others to develop Customer Experience Strategies and ensure the experiences created by Switch are in line with that strategy. You will need to work as part of a team of UX professionals in a collaborative fashion to find innovative solutions by keeping the customer at the centre of all discovery and design activities.

  • Transitioning broad digital strategies & content strategy into great digital customer experiences.
  • Able to craft and execute a ‘Discovery and Design’ process with customer-centred design principles and usability testing methods at the centre. Choosing & delivering the right UX tools for the job and budgets at hand.
  • Being able to guide towards and fight for great usability through the project lifecycle.
  • Finding and utilising insights to drive great customer experiences, using creative research methods.
  • Ability to facilitate workshops and interviews with users and key stakeholders to develop positive outcomes for the design process.
  • Working with other senior team members to continually improve and collaborate on Switch’s Delivery Methodology
  • Utilising behavioral analytics, customer research findings and digital analytics to drive UI design and journey optimization
  • Advocate Switch’s Experience Design methodology internally at Switch
  • Supporting Sales in being able to articulate User Experience activities and crafting responses to customer briefs.

Since you will be liaising and managing relationships directly with clients, fantastic written and verbal communication skills are absolutely essential. You'll be someone who takes a lot of pride in approaching your work, colleagues and customers in a friendly yet professional manner.

Let’s get started

If this role sounds like the perfect opportunity and you’re interested in joining our growing team, please apply by sending a copy of your CV and cover letter outlining:

  • Why you should make it onto our shortlist for an interview.
  • A key project that you’re super proud to have delivered.
  • Salary expectations (including super) and possible commencement date.

This position is based in our Sydney office at 9 Hunter Street, Sydney NSW 2000.

Applications are open to Australian residents only. Recruiters please do not contact us in relation to this role. All applications are treated as highly confidential.

Switch has been globally recognised winning the Ultimate Sitecore Experience Award for the Most Sophisticated Implementation in 2020.
Read more Experience Awards 2020 Winner

Switch acknowledges the Traditional Custodians of the lands where we live, learn, and work and we pay our respects to their Elders past and present.

Level 6
9 Hunter Street
Sydney NSW 2000
Phone 02 8188 5959
Level 2
696 Bourke St
Melbourne VIC 3000
Phone 03 8566 8819
Phone 02 8188 5959
ABN 15 120 572 750   ·   © 2021 Switch

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