Switch wins 2020 Sitecore Experience Award for
'Most Sophisticated Implementation' in the APJ region

We are excited to share the news that Switch has won the 2020 Sitecore Experience Award for the 'Most Sophisticated Implementation' in the APJ region. Sitecore has recognised our work for Coates Hire which celebrates the impressive achievements against our collective strategy that we defined together and executed.


Excitingly, the achievements of the project against the goals and KPIs defined in the strategy have been measured against real business results that have driven an increase in sales, customer engagement and market share whilst actively reducing the cost of serve. Additionally we have achieved significant efficiencies by streamlining business processes and delivering comprehensive data driven decision making.

Working with Coates Hire on their digital transformation and modernisation has been one of the most exciting projects that we've ever worked on. It has been underpinned by an extremely strong level of collaboration which has seen teams from both organisations work strongly within an agile setting to rapidly achieve exhibatable progress.

Looking at the success of the project, Steve Nelson, CEO of Switch said:

Many organisations understand the competitive and commercial benefits of digital transformation but being able to put the customer into a centre out strategy as Coates Hire have done results in key decision making that delivers real value immediately but also well into the future to the organisation and customers collectively.
Steve Nelson, CEO

The execution of the Coates Hire strategy is one that is seen to be organic, constantly evolving to meet the needs of the business and customers at a cadence that enables teams to be successful. Leveraging Sitecore across XP, Commerce, Content Hub and Cloud has been critical in expediting their digital transformation and modernisation in a way that rapidly solves challenges throughout the entire organisation.

Picking up the Sitecore Experience Award for the 'Most Sophisticated Implementation' in the APJ region is a true honor and we are extremely proud that this is our 10th Sitecore Experience Award. Our unbroken streak of Sitecore Experience Awards comes with recognition for:

  • Most Sophisticated Implementation in APJ
  • Most Innovative Use of Sitecore as a DXP
  • Fastest Time to Market
  • Omnichannel Automation : Best eCommerce Experience
  • Digital Innovator Award
  • Best Use of Foundry
  • Best Manufacturing, Automotive & Technology Solution
  • Best Use of Mobile
  • Partner of the Year
  • 2012, 2013 and 2014 Sitecore Experience Awards

Having recently achieved our Sitecore Commerce Specialisation, this award is an additional cause for celebration. Steve Nelson, CEO of Switch said: "I honestly couldn’t be prouder of the Switch team, their constant hard work and dedication puts customers' success at the heart of everything that we do. Our team truly cares about the ways we can help businesses transform and modernise to deliver the best experiences for their customers - external recognition like this is really pleasing and leaves us with a huge sense of achievement."

"We thank all of our customers for putting their faith and trust in us and collaborating so well to deliver real transformational success. And of course, we thank Sitecore for their support and recognition with this award."

Switch has picked up Sitecore Experience Awards for the delivery of industry best outcomes for their customers. Switch utilises the full breadth of the Sitecore platform, including Sitecore XP, Sitecore Commerce, Content Hub and Cloud. Switch is a Platinum Sitecore Implementation Partner with Sitecore Commerce Specialisation.

Read the full Case Study here: https://www.switchit.com/work/case-studies/coates-hire/

- Steve Nelson, CEO

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