Switch and Housing Industry Association Recognised as a 2022 Sitecore Experience Award Winner in APJ

Sydney, 19 October 2022 - Switch, a multi-award-winning Platinum Sitecore Implementation Partner with proven success in delivering the complete vision for customer experience management and measurement, today announced it has won another Sitecore Experience Award (SEA) in the APJ region for its work with Housing Industry Association (HIA). The entry was selected from nearly 100 submissions, winning in the Best in Connecting the Experience category for "turning consumers into fans".

The Sitecore Experience Awards (SEAs) recognise Sitecore customers who have transformed their organisations in innovative and impactful ways. The SEAs are awarded to Sitecore customers and their partners whose entries clearly demonstrate their Sitecore solution is delivering ground-breaking customer experiences and great overall value to their business. The SEAs highlight best-in-class brands from across the globe in four specialised categories Including: Best Digital Experience Transformation, Most Intelligent Content Optimisation, Best in Connecting The Experience and Seamless Commerce Operations and Experiences.

"This prestigious recognition from Sitecore is a real testament to the team at Switch and Housing Industry Association," said Andrew Davenport, Managing Director of Switch. "The results continue to speak for themselves as HIA's digital transformation is executed to bring a community that was previously reliant on face-to-face meetings and phone calls, into a world where more and more products and services are available digitally, in turn driving growth and ROI. This is a big win for HIA, the residential building industry and Switch."

HIA is the largest residential building organisation in Australia with over 23,000 members. The company services a national industry for all professionals representing the whole spectrum of the industry and is growing its traditionally face-to-face membership model by expanding the digital experience and services it offers online. As digital natives become the norm, companies are looking at new digital service offerings to match expectations and create seamless digital experiences.

HIA partnered with Switch to support its digital transformation journey and to challenge the organisation' thinking about digital strategy, customer engagement and website design. This transformation centered around key objectives of delivering hyper-personalised experiences, data at the heart of decisioning, eCommerce and marketing automation whilst being cloud-first.

"Sitecore customers and partners globally are implementing digital-first strategies in unique ways to move their businesses forward at lightning speed and while building unrivalled customer engagement," said Lee Miles, Chief Customer Success Officer, Sitecore. "Immersive and impactful digital experiences for customers are essential in today's competitive landscape. We are proud to honour our customers' achievements with this year's Sitecore Experience Awards."

SEA 2022 winners were chosen as they have demonstrated their use of Sitecore solutions to make a significant and measurable impact for their customers and to their business. Through the rigorous selection process, each entry was judged by a panel consisting of Sitecore leadership from that entry's region. There are three regions that evaluated and approved all regional selections based on specific selection and scoring criteria.

Over the past 10 years, Switch has received several Sitecore Experience Awards with multiple staff members recognised as Sitecore MVPs (most valuable professionals).

Details about Sitecore Experience Awards can be found at Sitecore.com.

Read the full Switch HIA case study here: https://www.switchit.com/work/case-studies/housing-industry-association/

About Switch

Switch is a multi-award-winning Platinum Sitecore Enterprise Solution Provider partner with proven success in delivering the complete vision for customer experience management and measurement. We create composable solutions for businesses to connect with their customers through intelligent design, strong implementation, structured support, defined metrics and future optimisation strategies.

For further information, please visit www.switchit.com. For press opportunities please contact David Bass at david@basspr.com.au.

About Sitecore

Sitecore is a global leader of end-to-end digital experience software. Unifying data, content, commerce, and experiences, our SaaS-enabled, composable platform empowers brands like L'Oréal, Microsoft, United Airlines, and PUMA to deliver unforgettable interactions across every touchpoint. Our solution provides the cutting-edge tools brands need to build stronger connections with customers, while creating content efficiencies to stand out as transformation and innovation leaders.

Experience more at www.sitecore.com.

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