New Launch: Ausgrid

We're excited to announce the launch of the new website for Ausgrid, delivering a modern, customer-focused digital experience designed to better support millions of households, businesses and communities.

As one of Australia’s largest electricity distributors, Ausgrid needed a digital platform that could better support evolving customer expectations, simplify access to critical information and create a stronger foundation for future innovation. Their previous digital ecosystem had become increasingly complex over time, with fragmented platforms, inconsistent user experiences and growing operational overheads making it difficult to scale efficiently.

The new website delivers a clearer, faster and more intuitive experience for customers, with improved navigation, streamlined content pathways and a more accessible experience that helps users quickly find the information and services they need; from outage information and connections to sustainability initiatives and support resources.

Built on a flexible, component-driven architecture, the platform empowers Ausgrid’s internal teams to work more efficiently, publish content faster and maintain consistency across the entire digital experience. The new foundation also strengthens governance, improves scalability and reduces ongoing maintenance complexity.

Powered by SitecoreAI and Recursion,  Ausgrid is now set up with a modern digital foundation built for reliability, scalability, and growth.

Check out the website here: https://www.ausgrid.com.au/