Wollongong.com is maintained by Crown St Mall and Wollongong City Centre, a division of the Wollongong City Council.
After developing the original web site for Wollongong.com in 2000, Switch I.T. was again approached to provide a significant upgrade to the web site and at the same time streamline many of the manual processes involved in the administration and marketing of the city centre of Wollongong.
The web site upgrade resulted in the following:
As well as the significant web site upgrade, Switch I.T. was also consulted on using technology to improve existing business processes within the organisation. The consultation resulted in the automation of a number of key processes including an Online Membership Maintenance System that replaces the existing paper based system.
This new approval based application allows Crown St Mall and Wollongong City Centre members to maintain their own area on the web site online. Changes to member information and even upcoming events can be edited and approved by staff with the click of a button. This upgrade ensured Crown St Mall and Wollongong City Centre staff spend minimal time maintaining member information and more time actually promoting the region.
A mail merge facility was also integrated into the Content Management System meaning the existing Contact Management System being used by staff can be replaced with a central system that maintains contact information and the web site from a single source.
"It was an absolute pleasure working with Switch I.T. on the redevelopment of Wollongong.com. They were patient and very supportive throughout the entire development process. The web site looks fantastic and their Content Management System is so easy to use, saving us valuable time and marketing dollars."
Paul Fanning
Manager City Centre, Wollongong City Council
